Privacy Policy

Introduction

Hatilda respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Hatilda collects, uses, stores and discloses personal information when you use hatilda.com.au, create an account, place an order, contact us or otherwise interact with our services.

Where applicable, Hatilda handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Business Details

• Hatilda
• ABN 66 724 120 287
• admin@hatilda.com.au
• hatilda.com.au

Personal Information We May Collect

Depending on how you use Hatilda, we may collect information such as:

• name
• email address
• telephone number
• billing and delivery address
• account information
• order and transaction history
• products viewed, saved or added to cart
• customer service enquiries and correspondence
• shipping and delivery information
• refund or return information
• technical information such as browser/device data and security-related logs
• information you voluntarily provide through forms or communications

Hatilda does not store full payment card details.

Payments

Payments are processed using third-party payment providers such as Stripe.

Hatilda does not intentionally store full payment card numbers or card security codes in its application database.

Hatilda may store payment-related references such as:

• payment status
• Stripe payment/session identifiers
• transaction references
• refund status

These references are used for order administration, reconciliation and customer support.

How We Collect Information

We may collect information:

• directly from you when you create an account or place an order
• when you update your account or delivery details
• when you contact Hatilda
• automatically through normal website/application operation
• from service providers involved in payment, hosting, security, delivery or order fulfilment

Purposes of Collection and Use

Hatilda may use personal information to:

• create and manage accounts
• process and fulfil orders
• calculate and arrange shipping
• process payments and refunds
• send transactional communications
• provide customer support
• investigate delivery or product issues
• maintain security and prevent misuse
• maintain business records
• improve Hatilda's products, services and website
• comply with legal obligations
• resolve disputes

Transactional Communications

Hatilda may send necessary transactional messages relating to:

• account activity
• orders
• payments
• refunds
• shipping
• customer service
• security

These communications are operational and are separate from optional marketing communications.

Marketing Communications

Hatilda does not currently operate automated email or SMS marketing campaigns. Where any optional marketing functionality is introduced, customers will be able to unsubscribe from optional marketing communications where required.

Cookies, Analytics and Technical Data

Hatilda uses first-party, functional analytics to help understand how customers use the website and to improve our products and services. This may include information such as pages viewed, products viewed, search terms used, items added to cart, device/browser type and a first-party session identifier stored in your browser.

These analytics are operated by Hatilda directly and are used for site improvement and security. They are not used for cross-site behavioural advertising.

Hatilda does not currently use third-party advertising cookies, Meta Pixel, Google Analytics advertising features or behavioural advertising trackers.

Functional and session mechanisms (such as keeping you logged in or remembering items in your cart) are used where necessary for the website to operate.

You can manage or restrict non-essential cookies through your browser settings. Some functionality may be affected if you disable essential session mechanisms.

Service Providers

Hatilda may use third-party providers to support operations, including:

• payment processing
• application hosting
• email delivery
• security/anti-abuse protection
• shipping/delivery
• technical infrastructure

Known examples currently used by Hatilda include Stripe for payment processing, Base44 for application infrastructure, and Cloudflare Turnstile for anti-abuse/security.

Disclosure of Personal Information

Hatilda may disclose personal information where reasonably necessary to:

• payment providers
• shipping/delivery providers
• technical/service providers
• professional advisers where necessary
• government or regulatory bodies where required by law

Only information reasonably necessary for the relevant purpose is disclosed.

Overseas Processing

Some service providers used by Hatilda may process or store information outside Australia. Where applicable, Hatilda takes reasonable steps appropriate to its circumstances when engaging service providers that handle personal information.

Data Security

Hatilda takes reasonable steps appropriate to its circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Examples may include:

• access controls
• authenticated customer/admin areas
• restricted backend functions
• payment processing through established payment providers
• security monitoring
• anti-abuse controls

Hatilda does not publicly disclose technical details that would weaken security.

Data Retention

Hatilda retains personal information for as long as reasonably necessary for:

• order fulfilment
• customer service
• legal/accounting obligations
• dispute handling
• fraud/security purposes

Information may then be deleted, de-identified or retained where required or permitted by law. Hatilda does not publish fixed retention periods unless they exist.

Access and Correction

Customers may contact Hatilda to request access to or correction of personal information Hatilda holds about them.

Contact:

• admin@hatilda.com.au

Hatilda may need to verify identity before providing access or making certain changes.

Privacy Complaints

Privacy enquiries or complaints can be sent to:

• admin@hatilda.com.au

Hatilda will review the matter and respond within a reasonable period. Where applicable, individuals may also have rights to raise privacy concerns with the Office of the Australian Information Commissioner.

Children

Hatilda's services are not specifically designed for children. If we become aware that personal information has been provided in circumstances where additional consent or protection is legally required, we will take appropriate steps.

Automated Decision-Making and AI

Hatilda may use automated systems to assist with functions such as product recommendations or website functionality. These systems are not intended to make decisions that significantly affect an individual's legal rights or interests.

Changes to This Policy

Hatilda may update this Privacy Policy from time to time.

The current version will be published on hatilda.com.au with its updated date.

Contact

Hatilda

• ABN 66 724 120 287
• admin@hatilda.com.au
• hatilda.com.au