Legal
Privacy Policy
Last updated: July 2026
1. Information We Collect
We collect personal information you provide when creating an account, making a purchase, or contacting us. This includes your name, email address, shipping address, phone number, and payment details. We also automatically collect device information, IP addresses, and browsing behaviour through cookies and similar technologies.
2. How We Use Your Information
We use your information to process orders and payments, deliver products, communicate about your orders, improve our services and user experience, send marketing communications (with your consent), prevent fraud and maintain security, and comply with legal obligations.
3. Data Sharing
We do not sell your personal information. We may share your information with trusted service providers who assist in operating our Platform (e.g., payment processors, shipping carriers), legal authorities when required by law, and business partners with your explicit consent.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, regular security audits, and access controls. While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings. Some cookies are essential for the Platform to function properly.
6. Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to access your personal information, request correction of inaccurate data, request deletion of your data (subject to legal obligations), opt out of marketing communications, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data as required by law or for legitimate business purposes (e.g., tax records) for up to 7 years.
8. Children's Privacy
Hatilda Marketplace is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Platform. The 'Last updated' date at the top indicates the most recent revision.
10. Contact Us
For privacy-related inquiries, please contact our Privacy Officer at privacy@hatilda.com.au or write to: Hatilda Marketplace, Level 4, 123 George Street, Sydney NSW 2000, Australia.