Shipping & Delivery Policy

Hatilda offers delivery within Australia using Australia Post and, where appropriate, other suitable delivery providers.

All shipping charges are displayed in Australian dollars and are shown before payment is completed.

For orders containing 1 to 4 items, customers can choose between Standard Shipping and Express Shipping where available.

Shipping is charged once for the order according to the total quantity of items purchased. It is not charged separately for each individual product.

The applicable shipping amount is confirmed at checkout.

Orders containing 5 or more items require a shipping quote before payment can be completed.

Larger orders may require cartons or other packaging, and the shipping cost may depend on factors such as packed weight, parcel dimensions and delivery destination.

Customers should contact Hatilda at admin@hatilda.com.au to arrange a shipping quote for an order containing 5 or more items.

Standard Shipping will generally use Australia Post Parcel Post or another appropriate standard delivery service.

Delivery timeframes depend on the destination, lodgement date and carrier network.

Any delivery timeframe shown by Hatilda or a carrier is an estimate unless expressly stated otherwise.

Express Shipping uses an expedited delivery service where available.

Express delivery availability and timeframes depend on the delivery address and the carrier's delivery network.

Selection of Express Shipping does not constitute a Hatilda guarantee of next-business-day delivery.

Once an order has been prepared and dispatched, Hatilda may provide tracking information where tracking is available.

Carrier delivery estimates begin after the parcel has been lodged with the delivery provider.

Customers should ensure that their delivery name, address, postcode and contact details are correct before submitting an order.

If a customer notices an error in their delivery details, they should contact Hatilda as soon as possible.

If the order has not yet been dispatched, Hatilda will make reasonable efforts to update the delivery details.

If an order is returned or needs to be resent because the customer supplied an incorrect or incomplete address, Hatilda may require payment of reasonable additional delivery costs before resending the order.

This does not apply where the delivery problem was caused by Hatilda.

Delivery delays can occur because of weather, carrier disruptions, peak periods, remote destinations or other circumstances outside Hatilda's reasonable control.

If an order appears significantly delayed, customers should contact Hatilda so that we can investigate the delivery with the carrier.

If an order appears lost in transit or arrives damaged, customers should contact Hatilda promptly with their order details.

Hatilda will investigate the issue and work with the delivery provider as appropriate.

Nothing in this Shipping & Delivery Policy limits any rights or remedies available under the Australian Consumer Law.

Hatilda may change its shipping rates from time to time to reflect carrier charges, packaging requirements and operational costs.

The shipping charge displayed and accepted at checkout when an order is placed is the charge that applies to that order.

For shipping enquiries: